I had to bring my car in due to a service contract and was directed to communicate with one of the managers, Juan. He was a pleasure to deal with. Answered many calls from me and got back asap. Great service!
Don't waste your money here you will make an appointment and be there all day Carlos was nice he was knowledgeable but yea if I were you I wouldn't take my vehicle here. I had an appointment and still ended up waiting an additional hour before I was even seen. You will be standing at the desk and no-one will acknowledge you. Or is willing to help you like if you hate your job so much quit. But yea I did not feel like a valued customer at all. Not only did I pay for service I payed for service that was rude. Meineke is across the street go there .
Brought my car in for new tires. Had to have it towed out due to a 'cracked intake manifold'. Brought it to my trusted auto shop, Copeland Auto. Turned out the Mass Air Sensor was jarred. They cleaned it, properly installed it, and all was good.
EDIT: The regional manager of Pep Boys quickly and professionally rectified the issue. I'm increasing my review to 3 stars because dealing with this still needlessly consumed many hours of my life. But I am overall pleased with how management dealt with this issue.
Will see... I will be going to this location. People read this before you go. Reading negative reviews puts a negative thought in my head and I anticipate a bad experience. Its good the manager reads the reviews it is bad your work model is still in the low star rating. Step it up, you guys are pros, act like it. I see 1 star then 5 stars, If more middle of the road ratings are posted the more believable rating become. Peace
Went in for oil change and to get my ac charged. They did their complimentary service check. My Jeep is maintained. They said I had $2100 of work to be done. And my condenser was shot won't hold a charge. Well my AC still works it's been almost 2 months. But now I'm missing a bolt in my pulley system and my muffler has a hole in it now. They break your stuff to make you comeback.
Pep Boys Auto Parts Service is a US Car Repair based in Waterbury, Connecticut. Pep Boys Auto Parts Service is located at 699 Wolcott St, Waterbury, CT 06705, USA.
Please contact with Pep Boys Auto Parts Service using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Pep Boys Auto Parts Service opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Repair in Waterbury