Absolute horrible service. The dispatcher there sounds like he hates his job and is very rude. The management there is even worse! I would never recommend this place. I've only once gotten a genuine nice person that helped me unlock my car.
I had a tire blow out on my way home from Boston to Pennsylvania, it was pouring rain and I found I didn't have a spare. Luckily Ben at Durable and the rest of the team were able to offer incredible service even late at night. The situation was incredibly stressful for my family but this piece to the puzzle went incredibly smoothe, that is something I will always be grateful for years down the line when I look back on this trip. Thanks Durable, for doing the right thing!
First off the drive was nice and had nothing to do with my issue. We were driving home and he realized that the gear to lift and drop your car wasn't working so when we FINALLY got home after waiting over an hour for them, we got back to my house and long behold the flat bed was broke and wouldn't go down So he looks under the hood and had a blown fuse and this is the second time that is happend to this guy.... ON his second day for this company.... Soo I'll stop rambling we get to my house an he's asking me for tools and extra fuses and of course they got paid already. So I call there office and was like since he used my tools and TOOk my fuse I asked if I could get 10-20$ back for a discount... The manager then says to me "no" "can't you help someone in need" .... uhmm... I believe I was just in need and I still got charged. So this is a fair warning don't use this company theylll tell you 30-45 min then show up 1 1/2 hours later with a broken truck know less... FAIRWARNING
My car caught on fire on 84 in Waterbury. A state trooper escorted me off the closest exit so I could call for a tow truck... I was devastated...
By the time we arrived at my destination I was laughing and not feeling as terrible about my car breaking down. He made my horrible day not seem so bad. I could have given him a huge kiss for saving the day but, I kept it PG and sent him a mental hug instead.
I was on the verge of crying when the tow truck arrived to assist me with getting to South Windsor. To top everything off, this was all happening during rush hour. Not only did he arrive quickly, (approximately 15 minutes) but the driver was pleasant and made the ride back to South Windsor enjoyable.
OK short and to the point. I ran over a huge branch and when my car would not start and was towed to durable they replaced the battery and told me it had nothing to do with hitting the branch. This caused further damage to my car and getting stuck again on Tues and wed and having the car towed back to durable on thurs. Now they see a problem. The engine now needs to be replaced. But I have a new battery! By the way durable's reviews (at least 3 of them) are from Durable employees and one from the wife of an employee. Also reviews are nonspecific vague and many are related to tows and tires purchased.
The Durable Companies is a US Car Rental based in Waterbury, Connecticut. The Durable Companies is located at 393 Thomaston Ave, Waterbury, CT 06702, USA.
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