Returned a truck here that I drove from NYC rep was very helpful and had no issues returning the truck
The worst customer service. Both associates who helped us return the truck were beyond rude. Example 1: me: "What happens if we put too much gas in the truck?" Associate: "I guess you're screwed!" Example 2: me: "That's odd, I thought the price we were quoted was X. Can you please explain?" Associate: "Hey, I don't set the prices. But I'll send you an email receipt and I'll print out a receipt and go through it with you to show you how much you saved." Me: "I'm sorry, I don't have time for that." Associate, clearly annoyed: "Why would you bother to complain if you don't have time for me to get you an answer?" Is asking for a cost explanation considered complaining? Is the "service" he's attempting to provide not optional? I was more than happy to review the receipt in my email, but that wasn't good enough for this associate. I've had great experiences with Uhaul in the past, but this one was a game changer.
Can be long wait times. They could use more help on weekends especially toward the end of the month. The inside layout is awkward with a bunch of items they are trying to sell right in front of the counter forming isles. Good company to rent from overall.
Being a military family we have moved multiple times. This is by far the worst location we have delt with. It has been nothing but issues since day 1. people r extremely rude, we have been told to come back another day to pick up our uboxes after arriving at 7am to pick them up as schedualed. Our hitch was put on wrong by uhaul so when we came back we couldn't take them and had to make a new apt after that. Told since it was their fault we would not be charged the next day for our monthly fee since we would have had it out In time. We were charged. Called to have the charge reversed and was transferred 3 times before hanging up. not to mention they were not even suppose to ship our uboxes to that location at all until oct. not June when they did. If I could give 0 stars I would.
Set an appointment by phone with assistant manager Tonya to have a hitch installed. Drove 45 minutes to appointment and was told they didnt have the hitch available or their hitch installer. Customer service was horrrible and they didn't care they messed up. The assistant manager denied ever talking to me. Then she went on to say if I left and came back 5mins later she wouldn't remember me because she's so busy... yet she was sitting in a chair doing nothing when I arrived. I wasted hrs of my time and still didn't end up with a hitch. I lost money and time dealing with this location. Go somewhere else. You've been warned.
U Haul Moving Storage Of Waterbury is a US Moving Company based in Waterbury, Connecticut. U Haul Moving Storage Of Waterbury is located at 169 Meriden Rd, Waterbury, CT 06705, USA.
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